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    Made To Scale is located in the Seattle, Washington (United States) and we offer domestic and worldwide shipping with multiple options of shipping carriers. All rates and shipping times vary based on the customer's location and mailing address.

    Please ensure you have the correct shipping address prior to checking out as we are unable to make any changes after an order is placed. Also, please make the necessary arrangements with your carrier and residence to accept your parcel in a safe and secure location. We highly recommend that you only ship your parcel to a confirmed and secure shipping address to avoid lost or stolen parcels.  

    Made To Scale is not responsible for ‘unclaimed’, ‘refused’, or lost packages shipped to the stated address given for the order.

    Domestic Shipping

    We offer shipping to all 50 states, US protectorates, APO and FPO addresses, and PO in the United States. All domestic shipments include online tracking and may take up to 24 hours to be updated in the carrier's system.

     

    A signature confirmation will be included on all domestic orders of $150 (pre-shipping) and above.

    Shipping Carriers and Services
    USPS (United States Postal Service)
    • Pre-Orders - Free Shipping (2 to 4 business days)
        • USPS tracking included
        • No insurance - Buyer's Risk (see details below)
    • USPS First Class Mail (2 to 4 business days)
        • USPS tracking Included
        • No insurance - Buyer's Risk (see details below)
    • USPS Media Mail (2 to 9 business days)
        • USPS tracking Included
        • No insurance - Buyer's Risk (see details below)
    • USPS Priority Mail (2 to 3 business days)
        • USPS tracking Included
        • Insurance (up to $100)
    • USPS Priority Mail Express (1 to 2 business days)
        • USPS Tracking included
        • Insurance (up to $100)

       

      Canada Shipping

      Customs Fees

      Please note that International orders may be subject to customs fees by the destination county’s government. We have no control over if, and how much you are charged for customs. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process, delivery times are estimates and may take longer than stated.
      Shipping Carriers and Services
      USPS (United States Postal Service)
      • USPS First Class Package International (7 to 21 business days)
          • USPS tracking Included
          • No insurance - Buyer's Risk (see details below)
      • USPS Priority Mail International (6 to 10 business days)
          • USPS tracking Included
          • Insurance (up to $200)
      • USPS Priority Mail Express International (3 to 5 business days)
          • USPS tracking included
          • Insurance (up to $200)
      DHL
      • DHL Express Worldwide (2 to 5 business days)
          • Tracking and delivery confirmation
          • Signature confirmation required
          • Package pickup

      International Shipping

      Customs Fees

      Please note that International orders may be subject to customs fees by the destination county’s government. We have no control over if, and how much you are charged for customs. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process, delivery times are estimates and may take longer than stated.
      Shipping Carriers and Services
      USPS (United States Postal Service)
        • USPS First Class Package International (7 to 21 business days)
            • USPS tracking Included
            • No insurance - Buyer's Risk (see details below)
        • USPS Priority Mail International (6 to 10 business days)
            • USPS tracking Included
            • Insurance (up to $200)
        • USPS Priority Mail Express International (3 to 5 business days)
            • USPS tracking included
            • Insurance (up to $200)
        DHL
        • DHL Express Worldwide (2 to 5 business days)
            • Tracking and delivery confirmation
            • Signature confirmation required
            • Package pickup

         

        Shipping Disclaimer

        Buyer's Risk

        By selecting a Buyer’s Risk shipping method (no insurance), the customer fully accepts and acknowledges the risks and take full responsibility for the parcel in transit. This means once your shipment leaves our facility we are no longer held responsible and the customer takes all liability for any lost or damaged packages. We do not issue refunds or ship replacements under any circumstance. 

         

        Lost or Damaged Items

        Customers understand and agree that Made To Scale shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Made To Scale will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. Please note that international orders are shipped via regular airmail and do not come with a tracking number. We do not assume any responsibility for lost packages.

         

        Returned to Sender (RTS) Packages

        In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If at the time the customer decides they no longer want to proceed with the order, the option for store credit/ exchange/ or refund (excluding the cost of shipping) will be offered. If the customer cannot be reached and there is no reply the order will automatically be cancelled and refunded less the original shipping cost and any duties incurred by Made To Scale while accepting the RTS package.

         

         

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